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How can we help?

Questions, problems or feedback about loyl? Write to us and a real person will reply, usually within 2 working days.
Email hello@loyl.world

Something isn't working

Tell us what happened, which phone you use and your app version (Settings in the app). A screenshot helps too.

Your chats and privacy

Your chat history is saved on your phone. Clear a chat or delete a friend from that friend's profile. Read our Privacy Policy.

Delete your account

  1. Email hello@loyl.world from the email you signed up with, with the subject "Delete my loyl account".
  2. We delete your account and the data stored on our servers, and confirm by email.
  3. Delete the app to remove the chats saved on your phone.

If you're going through something hard

loyl is an AI friend, not a replacement for real support. In India you can call Tele MANAS on 14416 (free, 24/7). In an emergency, call 112.